To start the return process for your order, please enter your email address or phone number and the order number below.
You have 14 days from date of delivery to log your return. Please ensure that garments are sent unworn, with their tags still attached, in their branded packaging bag.
If you wish to return your purchase, and require us to arrange collection within SA, the courier fee is R79.
For exchanges, to collect and then re deliver the new item, the total courier fee is R149.
Bags are charged at R30 if not returned.
If you are eligible for a refund on your purchase, they are processed via our providers or via EFT.
Please note that all collection fees will, of course, will be waivered, if the problem with your delivery was caused by an error made by us.
All original shipping charges are non-refundable.
Please note we do not offer refunds on promotion or sale items.
We are happy to exchange or provide you with a credit gift card to use on your next purchase. The standard courier cost terms apply for all returns, which will be deducted off your credit.
How do I return?
Enter your order number and email address in the fields above and click START.
Then follow the prompts and select the items from your order that you wish to return, with your reasons.
You will get a confirmation email (check junk folder) with the shipping waybill & guidelines once the return request is approved. Please ensure parcel is ready and packed at the same delivery address. Please notify us if courier does not arrive within 3 days or you dont receive waybill within 48 business hours of your approved request, so we can follow up.
We cannot do refunds or credit before we receive your item back.
We arent liaible for any losses or delays that may be incurred due to our courier partners.
We dont exchange or refund any items purchased from other stockists. These would need to be returned to the original store, and their return conditions would then apply.
We cant be held responsible for any damage caused by general wear and tear. We endeavour to use best possible quality fabrics, & manufacture with great care.
Please follow the washing and ironing instructions. No claims can be made for snags or colour runs due to mixed wash loads.
Please play fair and do not attempt to return an item that has been worn, or compromised outside of our control.