To start the return process for your order, please enter your email address or phone number and the order number below.

 

A note on returns:

We cannot be held responsible for any damage caused by general wear and tear. We endeavour to use best possible quality fabrics, & manufacture with great care.

Please look after your garments and follow the washing instructions. Remember they are not oil, fire or snag proof! 

Please play fair and do not attempt to return an item that has been compromised outside of our control.

 

What items are returnable? 

Your garment must be in original condition.

It must be unworn and unwashed.

Original Tags still attached.

With the original invoice or receipt.

 

Are there any charges for return? 

You are responsible for the charges of the return shipping.

Should you prefer for Leigh Schubert to arrange collection within SA, we will deduct R95 from your credit/refund.

Original shipping charges are non-refundable.

 

How do I return? 

You need to notify us of your intent to return within 7 days of receipt of your goods.

Enter your order number and email address in the fields above and click Start.

Then follow the prompts and select the items from your order that you wish to return, with your reasons.

You will get a confirmation email with the shipping guidelines if the return request is approved.

Returned items need to be received at our office within 14 days of the return notification submitted.

 

How soon will I get my refund? 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Each case will be assessed individually and you will be notified of approval or rejection of your refund or exchange.

When approved, your refund will be processed, and a credit will automatically be applied original method of payment, 4-5 days on average - maximum of 15 working days.

Refunds are done in the same method as that of payment.